Work

Check the Work Before You Call

A client result, free teaching, public demos and products. Each one is labelled for what it is, so you always know which is which.

Client result

Top of the Town Holiday Park

An AI voice agent that answers calls, checks cabin availability and books guests in. After-hours call capture went from 60% to over 95%.

Read the case study

Free teaching

AI Adoption Series

Five free sessions with Mason Anderson of Automate What on getting AI working in a real business, with a cheat sheet for each one.

See the series

Free teaching

Claude Certification Study Guides

Exam preparation for Anthropic's Claude certifications, from someone who has passed them. The Associate guide alone has over 13,000 views.

Watch on YouTube

Free teaching

How to Design an AI Support Agent

A recorded workshop on a support agent in a pharmacy setting. It scores its own confidence, refuses sensitive requests and hands over to a person.

Watch the workshop

Public demo

Harbourline Maintenance Desk

An AI maintenance desk for a fictional property manager. It puts the gas leak above the dripping tap, and a person approves every message.

How it was built

Product

AI Adoption Skills Kit

The eleven Claude skills from the series, as one plugin with a Skills Guide. A way to start on your own, before you need any help from me.

See the kit

Product

Real Estate Plugin

Fifteen Claude skills for individual agents: listing copy, market briefs, vendor packs and sellers' updates. One skill is free to try.

See the plugin

Public Demo

Harbourline: Who Did What

People ask how much of this the AI does. Here's the split on one build you can inspect yourself.

What I decided

The job, and how it should behave at a real property manager
A person approves every message; nothing is sent automatically
An address it can't match gets a call back, never a guess
Only listed tradies, and landlord approval over $500

What Claude did

Claude Code built the app from my written spec in one evening
When a request comes in, Claude reads it with the property's records
It ranks the urgency and drafts the tenant reply and work order

How it was checked

Eight sample requests run against an answer key written in code
It has to catch the gas leak, the duplicate and the repeat fault
No AI marks its own homework

AI Architecture for Property Management (Voice Agent + MCP)

What it isn't

Harbourline and its data are made up, and it runs on a laptop, not in a live business. It shows how I design and check a system, not a result for a client. The code is open, so you or your developer can read every line.

See the Code on GitHub

See It Working

A 10-minute walkthrough following one maintenance request from the tenant, to the property manager, to the principal.

I Built a Property Management App with Claude Code

Free Teaching

How to Design an AI Support Agent

A full workshop on when an agent should answer, when it should refuse, and when it should hand over to a person.

Want This on Your Own Work?

Tell me what your team is stuck on. The first call is free and takes 30 minutes.

Book a Discovery Call