About
About Ben Williams
25+ years in technology. A passion for practical AI. Helping Australian businesses and clients worldwide work smarter.
25+
Years in tech
My Story
From Business Process Expert to AI Consultant
I'm Ben Williams, founder of Ben Glyn Pty Ltd. For over 25 years, I've worked at the intersection of technology and business, helping organisations find better ways to operate, serve their customers, and grow.
When AI started transforming what was possible, I didn't just watch from the sidelines. I dove in. I built voice agents, tested automation platforms, developed audit methodologies, and trained teams to embrace AI as a practical tool, not a buzzword.
I founded Ben Glyn because I saw too many businesses either overwhelmed by AI hype or missing genuine opportunities hiding in plain sight. My approach is simple: hands-on, practical, and focused on results. When you work with Ben Glyn, you work directly with me.
Based in Brisbane, I serve businesses across Australia, helping them automate what should be automated, train their teams to work with AI, and build solutions that actually deliver ROI.
Education
MSc Computer Science
University of Manchester
Facial recognition & computer vision research
MBA (Distinction)
University of Wales Trinity Saint David
Thesis: Evaluation of the Government Digital Strategy
Certified In
Airtable AdminAirtable AI App BuilderMicrosoft FabricPower BIScrum MasterScrum Product Owner
Our Approach
How We Work
Three principles that guide everything I do for clients.
Hands-On
When you work with Ben Glyn, you work directly with me. No juniors, no handoffs, no layers of management between you and the person doing the work.
Practical
No hype, no buzzwords, no solutions looking for a problem. Every recommendation is grounded in what will actually work for your business and deliver measurable value.
Results-Focused
I measure success by outcomes, not outputs. Working prototypes over slide decks. Measurable savings over vague promises. Real results you can see in your bottom line.
Journey
Career Highlights
The path from technology professional to AI automation consultant.
2000s
Technology & Process Improvement
Built a career spanning 25+ years in technology and business process improvement, working across industries to streamline operations and drive efficiency.
2020s
AI Revolution
Recognised the transformative potential of AI early and began building expertise in voice agents, automation platforms, and AI-driven business transformation.
2024
Founded Ben Glyn
Launched Ben Glyn Pty Ltd to bring practical, hands-on AI automation to Australian businesses. Combining decades of process expertise with cutting-edge AI.
Today
Serving Businesses Across Australia and Clients Worldwide
Helping small and medium businesses across Australia adopt AI voice agents, discover automation opportunities through structured audits, and build AI-first cultures.