What We Do
How We Help Your Business
Whether your team has AI and isn't using it, you're unsure where it fits, or you need something built, there's a proven approach.
Training
Your team has AI tools. Training gets them using them every day, with hands-on sessions built around your real work, so AI sticks after I leave.
Learn more →AI Operating System
A complete AI operating system for your business. Strategy, data, content, clients, and operations connected in one intelligent workspace, so you spend less time running the business.
Learn more →AI Audits
Not sure where AI fits in your business? In 14 days we'll find your biggest opportunities, and the places it doesn't belong, with working prototypes to prove it.
Learn more →</>
Development
Custom builds that connect your systems, CRM, and operations. Deployed and supported, so there's less manual work and fewer errors.
Learn more →Voice Agents
An AI receptionist that answers your phone, checks availability and books customers in, even at midnight.
Learn more →
25+
Years in tech
Work With Me
I Speak Business. I Build the Technology.
I'm Ben Williams, founder of Ben Glyn Pty Ltd. Most AI advice comes from one side: consultants who can't build, or developers who don't understand the business. I've spent 25 years doing both, across investment, government, real estate, finance and hospitality, including 12 years running data analytics for a $10B+ property portfolio at QIC.
Today I hold all five of Anthropic's Claude certifications. That means I can sit with you to work out where AI genuinely fits, train your team until it sticks, and then build and support what you need. When you work with Ben Glyn, you work with me.
Fully Claude Certified
All five Anthropic Claude certifications, including Claude Certified Architect (Professional)
Business and Technical
MBA (Distinction) and MSc Computer Science. I speak your language and build the solution
Hands-On
You work directly with me, not a team of juniors
0+
Years in Tech & Process
0/5
Anthropic Claude Certifications
0%
Client Revenue via Voice Agent
0
Days to Find Your AI Wins
Case Study
95%
After-hours calls captured
How Top of the Town Stopped Missing Booking Calls
Top of the Town, a busy holiday park in Queensland, was missing up to 40% of after-hours booking enquiries. Guests calling after 5pm got voicemail, and most didn't leave a message. They were losing bookings to competitors who answered.
We deployed an AI voice agent in under 3 weeks. It answers every call, checks cabin availability in real time via RMS Cloud, books guests in, and sends confirmation emails. All without staff involvement.
Within the first month, after-hours call capture went from 60% to over 95%. The park now captures bookings around the clock that would have been lost. The AI Receptionist was so successful that we now use her (Janey 😊) during core office hours too. This has freed up our staff to focus on other tasks around the park. 31% of our revenue has been processed through the voice agent.
Jeff Lord
Manager, Top of the Town
95%
After-hours calls captured
3 weeks
From discovery call to go-live
10+
Extra bookings per month
Testimonials
Trusted by Australian Businesses
Real results from real businesses. Here's what our clients say about working with Ben Glyn.
“The voice agent handles our after-hours booking calls without missing a beat. Guests don't even realise they're talking to AI. It checks availability, books cabins, and escalates when needed. It's like having a receptionist who never sleeps.”
Park Manager
Holiday Park, QLD
“Ben's AI audit uncovered how much time our finance and leasing teams were losing to manual approvals, tenant onboarding, and coordination across departments. Within four weeks we had working prototypes and a clear roadmap. The ROI was obvious from day one.”
Finance Manager
Property Development Group
“Ben's training workshops gave our property managers the confidence to start using AI in their daily work. Within a month, we'd automated tenant communications and maintenance scheduling that were eating up hours every week.”
General Manager
Property Management Company
FAQ
Frequently Asked
Questions
An AI voice agent answers your phone calls using natural conversation. It handles enquiries, checks availability, answers common questions, and can book directly into your systems. It works 24/7 and handles multiple calls at once.