AI Automation & Voice Agents
Your Customers Are Calling. Is Anyone Answering?
AI voice agents that answer calls 24/7, audits that find your highest-value automation opportunities, and hands-on training for your team. Built for businesses ready to work smarter.
Calls Answered, 24/7
AI Audit in 14 Days
Hands-On AI Training
Custom AI Development
What We Do
How We Help Your Business
Whether you're missing booking calls after hours, unsure where AI fits, or want your team using it confidently, we've got a proven approach.
Voice Agents
Stop losing booking enquiries after hours. Your AI receptionist answers calls, checks availability, and books guests in, even at midnight.
Learn more →AI Audits
Not sure where AI fits in your business? In 14 days we'll find your biggest opportunities and build working prototypes to prove them.
Learn more →Training
Give your team the confidence to use AI tools daily. From handling guest communications to spotting processes that should be automated.
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Development
Custom automations that connect your booking system, CRM, and operations. Less manual work, fewer errors, more time with guests.
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25+
Years in tech
About the Founder
When You Work With Ben Glyn, You Work With Me
I'm Ben Williams, founder of Ben Glyn Pty Ltd. With over 25 years in technology and business process improvement, I've seen firsthand how the right automations can transform a business, and how the wrong approach wastes time and money.
My focus is practical AI that solves real problems: voice agents that actually answer your phones, audits that find genuine opportunities, and training that gives your team the confidence to embrace AI. My clients span industries: hospitality, real estate, professional services, trades. All united by one thing: they want results, not buzzwords.
Brisbane Based
Serving businesses worldwide
Hands-On
You work directly with me, not a team of juniors
Results First
No fluff, no jargon, just outcomes
0+
Years in Tech & Process
0/7
Calls Answered
0%
Calls Captured After Hours
0
Days to Find Your AI Wins
Case Study
95%
After-hours calls captured
How Top of the Town Stopped Missing Booking Calls
Top of the Town, a busy holiday park in Queensland, was missing up to 40% of after-hours booking enquiries. Guests calling after 5pm got voicemail, and most didn't leave a message. They were losing bookings to competitors who answered.
We deployed an AI voice agent in under 3 weeks. It answers every call, checks cabin availability in real time via RMS Cloud, books guests in, and sends confirmation emails. All without staff involvement.
Within the first month, after-hours call capture went from 60% to over 95%. The park now captures bookings around the clock that would have been lost. The AI Receptionist was so successful that we now use her (Janey 😊) during core office hours too. This has freed up our staff to focus on other tasks around the park. 31% of our revenue has been processed through the voice agent.
Jeff Lord
Manager, Top of the Town
95%
After-hours calls captured
3 weeks
From discovery call to go-live
10+
Extra bookings per month
Testimonials
Trusted by Australian Businesses
Real results from real businesses. Here's what our clients say about working with Ben Glyn.
“The voice agent handles our after-hours booking calls seamlessly. Guests don't even realise they're talking to AI. It checks availability, books cabins, and escalates when needed. It's like having a receptionist who never sleeps.”
Park Manager
Holiday Park, QLD
“Ben's AI audit uncovered how much time our finance and leasing teams were losing to manual approvals, tenant onboarding, and coordination across departments. Within four weeks we had working prototypes and a clear roadmap. The ROI was obvious from day one.”
Finance Manager
Property Development Group
“Ben's training workshops gave our property managers the confidence to start using AI in their daily work. Within a month, we'd automated tenant communications and maintenance scheduling that were eating up hours every week.”
General Manager
Property Management Company
FAQ
Frequently Asked
Questions
An AI voice agent answers your phone calls using natural conversation. It handles enquiries, checks availability, answers common questions, and can book directly into your systems. It works 24/7 and handles multiple calls at once.